How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
I didn't receive a reply
Orders and refunds
Can I order by phone?
My order was cancelled; why do I see a charge on my card?
Where to buy Neunaber products in the USA
Using multiple payment methods
Where do I put my discount code?
How long will delivery take?
Shipping outside the USA (international)
International Duty and Taxes
Tracking shows "Shipment Delivered" but I have not received it
See all 8 articles
Warranty and refunds
How do I start a return?
Refund processing time
Changing account details
How do I install the plug-in?
Why doesn't the plug-in appear in the DAW?
Questions about licensing
Where is my license key?
How to enter the license key
How many computers can I install on?
Problems during license activation
Network Timeout Error message
Invalid License Key message
No status message change when license key entered (multiple instances)
Other error message when entering license key
Wet Reverberator Plug-In
What does the LFO drop-down parameter do?
There's no dry/bypass signal coming through my Immerse.
Connections and power
Hum / buzz / noise
Low effect output level
I connected a stereo effect, and now my rig hums!
What is the best way to order my effects?
Should I place pedals before the amp's input or in the effects loop?
Immerse vs. Immerse Mk II
Inspire Tri-Chorus Plus vs. New Graphic
Expanse vs. Slate
Expanse vs. Wet Stereo Reverb
Stereo programmable pedals: v1 vs. v2/Expanse
See all 6 articles
Neuron - Gain Intelligence
Using Neuron's Gain and Comp controls
Expanse Programmable Effect Pedal
Where are the Wet Stereo, Seraphim Stereo, Chroma Stereo, Echelon Stereo and Slate?
The right-hand knob stopped working on my Expanse.
How do I restore factory settings on Expanse?
Expanse will not connect to the software
Other Expanse issues
Do your pedals digitize the dry signal?
Do your pedals invert the polarity of the dry signal?
What is the sample rate / bit depth / processor speed?
Is there an advantage to powering your pedals with 12V instead of 9V?
Can the two channels of a stereo effect be used as discrete mono?
What is B-Stock?
Where can I download the Software for my pedal?
True bypass vs. buffered bypass
Do your pedals accept a battery?
Why are your pedals so light-weight compared to some others?
See all 6 articles
Iconoclast Speaker Emulator
How to bypass Iconoclast
Privacy, security and legal
California Proposition 65 Warning
Copyrights and trademarks
Help Desk Software