Neunaber Audio
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Knowledge base
General
Contacting us
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Email us
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Other
2
Artist Relations
Receiving Email Notifications
Orders, returns & repairs
Ordering
1
My order was cancelled; why do I see a charge on my card?
Shipping
4
How long will delivery take?
Shipping cost
Shipping Outside the USA (International)
Tracking shows "Shipment Delivered" but I have not received it
Warranty and Returns
3
Limited warranty
Return Policy
How do I start a return?
Repairs
1
Repairs
Hardware Products
Common issues
5
There's no dry/bypass signal coming through my Immerse.
Connections and power
Hum / buzz / noise
Low effect output level
I connected a stereo effect, and now my rig hums!
Connections
2
What is the best way to order my effects?
Should I place pedals before the amp's input or in the effects loop?
Product comparisons
6
Immerse vs. Immerse Mk II
Inspire Tri-Chorus Plus vs. New Graphic
Expanse vs. Slate
Expanse vs. Wet Stereo Reverb
Stereo programmable pedals: v1 vs. v2/Expanse
View all 6
Neuron - Gain Intelligence
2
Using Neuron's Gain and Comp controls
Power Connections
Expanse Programmable Effect Pedal
5
Where are the Wet Stereo, Seraphim Stereo, Chroma Stereo, Echelon Stereo and Slate?
The right-hand knob stopped working on my Expanse.
How do I restore factory settings on Expanse?
Expanse will not connect to the software
Other Expanse issues
Technical
6
Do your pedals digitize the dry signal?
Do your pedals invert the polarity of the dry signal?
What is the sample rate / bit depth / processor speed?
Is there an advantage to powering your pedals with 12V instead of 9V?
Can the two channels of a stereo effect be used as discrete mono?
View all 6
General questions
6
What is B-Stock?
Where can I download the Software for my pedal?
True bypass vs. buffered bypass
Do your pedals accept a battery?
Why are your pedals so light-weight compared to some others?
View all 6
Iconoclast Speaker Emulator
1
How to bypass Iconoclast
ILLUMINE Reverb
3
ILLUMINE Octave effect not working
How do I access other presets from the footswitch?
Preset Spillover
Plug-Ins
General questions
2
How do I install the plug-in?
Why doesn't the plug-in appear in the DAW?
Questions about licensing
3
Where is my license key?
How to enter the license key
How many computers can I install on?
Error messages and licensing issues
8
Network Timeout Error message
Invalid License Key error when entering key
No status message change when license key entered (multiple instances)
License Expired error after successful licensing
General troubleshooting for license key issues
View all 8
Wet Reverberator Plug-In
1
What does the LFO drop-down parameter do?
Software
Installing
1
Unable to install on macOS
Privacy, security and legal
Privacy
1
Privacy policy
Legal
2
California Proposition 65 Warning
Copyrights and trademarks