How can we help you today?
Enter your search term here...
I didn't receive a reply
Receiving Email Notifications
Orders, returns & repairs
My order was cancelled; why do I see a charge on my card?
Using multiple payment methods
How long will delivery take?
Shipping Outside the USA (International)
Tracking shows "Shipment Delivered" but I have not received it
Warranty and Returns
How do I start a return?
There's no dry/bypass signal coming through my Immerse.
Connections and power
Hum / buzz / noise
Low effect output level
I connected a stereo effect, and now my rig hums!
What is the best way to order my effects?
Should I place pedals before the amp's input or in the effects loop?
Immerse vs. Immerse Mk II
Inspire Tri-Chorus Plus vs. New Graphic
Expanse vs. Slate
Expanse vs. Wet Stereo Reverb
Stereo programmable pedals: v1 vs. v2/Expanse
View all 6
Neuron - Gain Intelligence
Using Neuron's Gain and Comp controls
Expanse Programmable Effect Pedal
Where are the Wet Stereo, Seraphim Stereo, Chroma Stereo, Echelon Stereo and Slate?
The right-hand knob stopped working on my Expanse.
How do I restore factory settings on Expanse?
Expanse will not connect to the software
Other Expanse issues
Do your pedals digitize the dry signal?
Do your pedals invert the polarity of the dry signal?
What is the sample rate / bit depth / processor speed?
Is there an advantage to powering your pedals with 12V instead of 9V?
Can the two channels of a stereo effect be used as discrete mono?
What is B-Stock?
Where can I download the Software for my pedal?
True bypass vs. buffered bypass
Do your pedals accept a battery?
Why are your pedals so light-weight compared to some others?
View all 6
Iconoclast Speaker Emulator
How to bypass Iconoclast
ILLUMINE Octave effect not working
How do I access other presets from the footswitch?
How do I install the plug-in?
Why doesn't the plug-in appear in the DAW?
Questions about licensing
Where is my license key?
How to enter the license key
How many computers can I install on?
Error messages and licensing issues
Network Timeout Error message
Invalid License Key error when entering key
No status message change when license key entered (multiple instances)
License Expired error after successful licensing
General troubleshooting for license key issues
View all 8
Wet Reverberator Plug-In
What does the LFO drop-down parameter do?
Unable to install on macOS
Privacy, security and legal
California Proposition 65 Warning
Copyrights and trademarks