Error messages and licensing issues

What to do if you receive an error message or encounter a problem when trying to activate your license

Network Timeout Error message
If you receive a "Network Timeout" error when trying to activate your license, one of the following usually solves this issue: Make sure you hav...
Mon, 8 Jun, 2020 at 8:05 AM
Invalid License Key error when entering key
If you receive an "Invalid license key" error message when copy-and-pasting the license key, try entering the key manually. Enter it exactly as sh...
Sat, 12 Dec, 2020 at 10:54 AM
No status message change when license key entered (multiple instances)
If you are running multiple instances of the plugin when you enter your license key, you must restart your DAW/host software afterward to propagate the new ...
Mon, 8 Jun, 2020 at 8:03 AM
License Expired error after successful licensing
If you receive a License Expired or similar message after successfully licensing the plug-in: Restart your computer Update to the latest version Re-ente...
Wed, 16 Sep, 2020 at 9:23 AM
General troubleshooting for license key issues
If you receive an error message that is not covered by one of our other articles, please try the following: Make sure you have the newest version of the p...
Fri, 23 Oct, 2020 at 7:19 AM
Invalid License error after system restore to new machine
When you activate a license, it generates a key file that is tied to the machine's hardware. After restoring to a new machine, your old license key fil...
Sat, 12 Dec, 2020 at 11:02 AM
Invalid UTF-8 Exception occurs during licensing
In Windows, if you receive the error message "Exception: [json.exception.type.error.316] invalid UTF-8...", this may be solved as follows: In th...
Wed, 19 Jan, 2022 at 8:46 AM
"Could not access license file" error
If you recently updated to macOS 13.0 (Ventura) or higher, you will receive the error message "Could not access license file." This issue is resol...
Sat, 21 Jan, 2023 at 4:18 PM